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POLICIES

 
Privacy Policy
Contact information including email address, telephone number, address, etc. which is provided by the user is used solely for the purpose of completing the order. This includes information pertaining to gift recipients. Financial information including credit card numbers, expiration dates, billing address is used solely to bill the customer for their order.
 
Copyrights and customer's design rights 
It is the customer's responsibility to obtain all necessary permissions from any copyrighted designs/materials. It is not the responsibility of CH Quality Coins and it's subsidiaries to retrieve these rights.
 
Dies
Dies are an essential part of coin minting. Once they are made, they are good for life. Dies will be kept on hand for 2 years after the last order date. You will only have to pay for dies once per design.
 

Security                                                                                                     We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. All information is stored on our servers in a secure location. To prevent unauthorized access, maintain data accuracy and ensure the appropriate use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

On-line Purchases                                                                                                            The Site uses various order forms for users to request information and order CH Quality coins products. We collect contact information (such as name, mailing address and/or e-mail address), and when appropriate, financial information (such as your credit card number and its expiration date) to process requests or purchases. Contact information from an order form may be used to fulfill orders, to contact users regarding their order and for other purposes, such as to provide company information. Collected credit card information is used to process requests for products and services, and will not be shared with third parties that are not involved with the transaction. When credit card information is transmitted, we use industry standard, SSL (secure socket layer) encryption.

Payment Methods
If you are interested in purchasing anything on this site, you may do so by adding the item to your shopping cart. We accept Mastercard, Visa, Discover, and American Express for online orders.
 
If you pay by personal check, your order manufacturing will begin 7 business days after we receive your check.

Returns and Refunds
CH Quality Coins will refund your full purchase price for returned items including any shipping charges associated with your order. Returns will be processed once the products have been received at our office. CH Quality Coins is not responsible for return shipping.

 

FREQUENTLY ASKED QUESTIONS

Here are answers to common questions handled by our support staff, along with some tips and tricks that we have found useful and presented here as questions.

 

bulletHow do I have a product manufactured ?
bulletHow long does manufacturing take ?
bulletWhat is a die fee ?
bulletCan I get a sample of my product ?

    How do I place an order ?

Simple, just contact our sales department by e-mail with your idea. At this point you need to provide us with the product type you are interested in. If you have any artwork send it via e-mail. We will then contact you to gather some more detailed information and provide you with a price quote.

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How long does manufacturing take ?

The manufacturing process is different for each product type. Usually from initial communication to delivery takes 4 - 6 weeks. Sometimes if the artwork needs to be modified several times it may take longer.

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What is a die fee ?

Most of our metal products are die struck. We create a mold which is used to manufacture your product. The die fee is the cost you pay for this mold. The mold is essentially yours. You will be the only person that can have products manufactured with this die. If you need more product in the future, there is no die charge unless you make changes to the original. The dies are maintained for 2 years. If you order product after the 2 years from the last manufacturing you will need to pay for a new die.

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Can I get a sample of my product ?

Yes, we can provide you with a sample prior to manufacturing your complete order. There is a sampling deposit of $75 which is deducted from your final payment. You will also be charged for the die fee at this time. Sampling will add approximately one week to the manufacturing process. Any changes can still be made at this time.

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Questions or problems regarding this web site should be directed to CH Quality Coins.
Copyright © 2002 CH Quality Coins. All rights reserved.
Last modified: 01/04/09.